Dear Mr. Han,
We have received your email regarding our T15 Wireless with Bluetooth technology product. We apologize that our product did not meet your expectations. Please be assured that our products are thoroughly tested for sound quality before we release them. I have spoken to our engineers and they are rectifying this issue.
Unfortunately, we are unable to offer you a full refund. However, we would be like to replace the faulty product if you are able to make a trip down to our technical support centre. As you mentioned in your email in regards to our warranty period, we would definitely discuss about revising our product warranty period.
Thank you for your feedback.
Sincerely,
Angela Cheng
Head of Customer Service
Creative’s PTE LTD
Done By: Angela Cheng, Zong Hong and Mei Ying
No comments:
Post a Comment