Dear Mr. Han,
We have received your email regarding our T15 Wireless with Bluetooth technology product. We apologize that our product did not meet your expectations. Please be assured that our products are thoroughly tested for sound quality before we release them. I have spoken to our engineers and they are rectifying this issue.
Unfortunately, we are unable to offer you a full refund. However, we would be like to replace the faulty product if you are able to make a trip down to our technical support centre. As you mentioned in your email in regards to our warranty period, we would definitely discuss about revising our product warranty period.
Thank you for your feedback.
Sincerely,
Angela Cheng
Head of Customer Service
Creative’s PTE LTD
Done By: Angela Cheng, Zong Hong and Mei Ying
Wednesday, March 2, 2016
Resolving Interpersonal Conflict
Interpersonal conflict happens at least once in everyone's life. One can choose to avoid it or solved it. Eventually, we have varied personalities which usually results to incompatible choices and opinions. Apparently, it is a natural occurrence which can eventually help in personal growth or developing your relationships with others. The interpersonal conflict that i am talking about is between my polytechnic internship's schoolmates, Jane, and I. It was during my last semester of my three year polytechnic life and i had a four mouth attachment to a company and the conflict happen when we had a meeting with my supervisor. During the meeting, James makes a remark that some employees are not doing their share of the work.
"I think that there are people who are not working as well as they are expected to be." said James.
Jane and I both felt offended, it was as if he was pinning us down and wanting us to prove to him more. Hence, after the meeting, I decided to have the mindset of doing well and taking up more project to prove to my supervisor that I was capable to doing well even though i was just an intern. However, Jane felt that I was trying too hard to impress my supervisor and think that I was "boot-licking" him to get his attention for myself.
After work, Jane pulled me to a corner and confronted me.
"Why are you trying to boot lick James? Stop trying so hard to get an A. It is pointless." said Jane
"What are you talking about? I am just trying to do my best to prove to him that interns are capable and willing to learn!" I replied.
"You are full of nonsense, meiying." replied Jane and she walked away angrily.
After that confrontation, I did not talk to Jane anymore and we continue our individual life till now. There are times where i recalled the conflict and thought of ideas that could changed the outcome of my relationship with Jane.
Hence, relating to what I had learnt in class about conflict management, I used the Thomas-Kilmann Conflict Mode Instrument, both of us displayed high level of competing and avoiding. We avoided solving this problem and Jane felt threatened with my action of trying to do my best.
What do you guys think, how do you think i should do in this kind of situation? Please do comment your opinion!
Commented on Daphne and Steven.
Updated on 9th April 2016
"I think that there are people who are not working as well as they are expected to be." said James.
Jane and I both felt offended, it was as if he was pinning us down and wanting us to prove to him more. Hence, after the meeting, I decided to have the mindset of doing well and taking up more project to prove to my supervisor that I was capable to doing well even though i was just an intern. However, Jane felt that I was trying too hard to impress my supervisor and think that I was "boot-licking" him to get his attention for myself.
After work, Jane pulled me to a corner and confronted me.
"Why are you trying to boot lick James? Stop trying so hard to get an A. It is pointless." said Jane
"What are you talking about? I am just trying to do my best to prove to him that interns are capable and willing to learn!" I replied.
"You are full of nonsense, meiying." replied Jane and she walked away angrily.
After that confrontation, I did not talk to Jane anymore and we continue our individual life till now. There are times where i recalled the conflict and thought of ideas that could changed the outcome of my relationship with Jane.
Hence, relating to what I had learnt in class about conflict management, I used the Thomas-Kilmann Conflict Mode Instrument, both of us displayed high level of competing and avoiding. We avoided solving this problem and Jane felt threatened with my action of trying to do my best.
What do you guys think, how do you think i should do in this kind of situation? Please do comment your opinion!
Commented on Daphne and Steven.
Updated on 9th April 2016
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